Refund policy

If you encounter any issues with the fish upon arrival, prior to opening the bags, please take photos or videos of the fish. Opening the bags ends the "arrival" period and we cannot provide claims for fish without documentation of an issue prior to opening the bags.

Please email us with photos and/or video of the issue and a brief explanation (which fish is having difficulty, what the symptoms are, and any other information you may deem noteworthy). The photo must clearly show the fish in their unopened bag.

This email needs to be received within 2 hours of delivery according to the shipper's tracking information. We will award store credit for all DOA fish - shipping will not be credited. Credit will be issued in the amount paid for the fish in the form of a store credit code. This code can be used on our website for any future purchases, and it does not have an expiration date. 

Please note that the order minimum of $50.00 must still be met after all discounts are applied in order to include the shipping charge.

If you experience issues after arrival, such as difficulty swimming, signs of disease, or other problematic symptoms, please document them with photos and/or video and contact us immediately. Credit for deaths after arrival are issued at our discretion.